| Job Description: |
This position oversees work activities of the teammates responsible for Governmental Rules and Payor audit functions. Position assists the Credit Manager with enforcement and compliance with applicable governmental rules and DaVita policies and procedures. This position leads reduction efforts of incoming overpayments and implements processes to prevent or reduce credit balances. Position provides ongoing training and guidance to the department as well as performing data trending and analysis of productivity, workload metrics and credit reductions. Position has full supervisory responsibility and/or input for recruitment, hiring, retention, performance development, performance management, teammate relations, salary adjustments, and termination of direct reports. The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive. Analyze payor trends and retraction patterns to reduce credit balances for all financial classes; prepare and present findings to Credit Manager Ensure timely review and submission of requests for adjustments and refunds to patient and General Ledger accounts for all financial classes and payor groups Develop, maintain, implement, and direct workflow processes Provide frequent workflow updates to manager regarding the status of activities and initiatives against timelines Recommend changes to existing tools, policies, and procedures Review daily, weekly and monthly key metrics to identify trends or areas of focus; work with Credit Manager to develop, document and implement action plans, as appropriate, to address issues Ensure team follows documented policies and procedures including but not limited to safety, security, code of conduct, and SOX narratives; conduct SOX control activities as appropriate Maintain confidentiality of all patient, teammate and company information in accordance with HIPAA regulations and DaVita policies Perform duties of Credit Manager as requested or in Manager's absence Serve as department subject matter expert for all teams providing the appropriate tools, supplies, job aides and system access needed to meet production standards Provide ongoing training, communication, development opportunities, coaching, mentoring, and performance management to teammates to enable them to meet or exceed expectations Participate as assigned or requested in CQI (Continuous Quality Improvement) projects and process design/reengineering or other committees designed to improve effectiveness/efficiency of the department Travel required: up to 5% Teammate Management Provide leadership to direct reports Help direct reports overcome any organizational obstacles encountered during projects Manage all teammate employment activity such as hiring, promoting, job performance, evaluations, and disciplinary actions with appropriate approvals as required Address teammate relations issues appropriately and escalate as necessary Know, understand, implement, follow, and communicate to teammates all DaVita employment policies and procedures, awards, and other opportunities within company; develop and foster a positive, fulfilling work environment; enable teammates to excel in their assigned roles Ensure all DaVita employment processes are completed timely and in compliance with DaVita policy and any applicable laws including but not limited to ePCNs, Performance Development Reviews, etc. Facilitate teammate development (PDRs, coaching, mentoring, DaVita training, outside training); collaborate with direct reports to create professional development goals Maintain familiarity with and communicate to teammates DaVita programs impacting teammates (including but not limited to: Triple Crown, We Are Here, Tuition Reimbursement, Foundations, etc.) Provide work direction for department teammates including goals and goal achievement measurements Determine staffing plans that promote the most effective use of all teammates; ensure coverage during teammate absences Know and understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment Review and approve time cards of hourly direct reports for bi-weekly payroll Track overtime, attendance, and PTO Develop and conduct educational programs to keep teammates up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to maintain teammates' knowledge of department processes and goals Know, understand, follow, and implement DaVita safety and security policies and procedures
Here is what you can expect when you join our Village: - A "community first, company second" culture based on Core Values that really matter.
- Clinical outcomes consistently ranked above the national average.
- Award-winning education and training across multiple career paths to help you reach your potential.
- Performance-based rewards based on stellar individual and team contributions.
- A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
- Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
- High school diploma or equivalent required
Bachelor's degree in related field preferred Minimum of three (3) years' experience in revenue operations with demonstrated knowledge of collections, credit balance resolution, and SOX requirements required Demonstrated strategy and data-based decision-making experience preferred Minimum of two (2) years' related healthcare experience preferred Minimum of two (2) years' supervisory experience strongly preferred Advanced computer skills and proficiency in MS Excel; intermediate proficiency in MS Word, PowerPoint, and Outlook required
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen." Why wait? Explore a career with DaVita today. Go to http://careers.davita.com to learn more or apply. DaVita is proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks. 
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